Onsite presence
An estate manager on site at your complex, every day if that is what your estate needs. Hours and days on site are agreed with your trustees or directors.
Independent estate management · Gauteng
Your estate, managed with a hawk's eye.
Cloud Hawk is an estate management company for complexes, sectional title schemes and homeowners' associations across Gauteng. We run the day-to-day: residents, maintenance, security, service providers and communication. We work alongside your managing agent, so trustees and directors can get their time back.
- CSOS knowledge
- STSMA expertise
- POPIA compliant
- Microsoft 365 powered
Cloud Hawk · WhatsApp · 24/7
Hi, the gate motor at Block C isn't closing.
Thanks for letting us know! I've logged this as ticket CH-00127 and notified the maintenance contractor. We'll update you here.
Great, thanks 👍
10+years in the game
13schemes managed
1,000+units looked after
95%maintenance follow-up rate
Who we are
A specialist, independent estate management company
Cloud Hawk takes a professional approach to estate management, with a culture of continually developing and improving our services to estates and property owners. Our team is certified through Paddocks in sectional title scheme management and Trafalgar, and holds a White Belt in Lean Six Sigma.
We work in an agile way: frequent inspection, adaptation, teamwork and accountability, so high-quality service is delivered quickly and stays aligned with what your estate needs. Streamlined processes and systems cut unnecessary cost and waste, and every supplier and service provider goes through a stringent selection process.
Why an estate manager?
Most sectional title schemes and HOAs appoint a managing agent for the financial management of the estate. That leaves trustees and directors, who are volunteers, to deal with the daily issues themselves.
General maintenance, security, domestic workers, contractors, refuse removal, power and water interruptions, visitor parking, estate agents and resident enquiries can all be handled by an independent estate management company, without any conflict of interest.
What we do
Estate management services
An estate manager is appointed to your estate and backed by our team and systems. We offer an onsite presence, daily if your estate needs it, for complexes anywhere in Gauteng.
Meetings and governance support
We attend trustee and director meetings, AGMs and special general meetings, take the minutes, action matters arising and distribute agendas, reports and quotes.
Notices and newsletters
We publish notices on behalf of the estate and produce a regular newsletter, with bulk email and messaging so urgent notices go out fast.
Resident help line
Residents and owners get a help line for day-to-day queries, common-property maintenance logging and facility bookings such as the clubhouse.
Resident administration
Move-in and move-out control forms, access control and biometrics, domestic employee and pet registrations, conduct-rule letters and fines on behalf of the scheme.
Liaison
One point of contact between trustees or directors, your managing agent, residents and every contracted service provider.
Site inspections
Regular inspection visits with reports on maintenance, security and general issues, plus quotations for services or equipment when you need them.
Service provider oversight
Regular meetings with gardening, maintenance and security providers, servicing records for equipment, and repairs arranged within set mandates.
Reporting for trustees
Summary overviews, bar-chart reports and detailed breakdowns straight from our system, in Excel or PDF to suit your trustees.
Our fees are competitive and market related, and include digital distribution of newsletters and general correspondence. We bring our own tools, transport, licences and estate management system. Your scheme's email account and domain always belong to you, for business continuity.
Our technology
A 24/7 WhatsApp bot and service desk app, fully hosted and managed by us
Residents message one WhatsApp number at any hour. Our bot answers from your scheme's own rules and documents, logs requests as tickets and hands over to a person when needed. Behind it, our service desk app keeps every request, booking and record for your estate in one place. There is nothing for your scheme to install, host or maintain.
CH-00127Gate motor not closingMaintenance › Access gate · Unit 146h left
CH-00126Burst geyserMaintenance › Plumbing · Unit 3In progress
CH-00125Clubhouse booking, SatBookings · Unit 22Resolved
CH-00124Street light outMaintenance › Electrical1h left
42Requests logged
95%Followed up
3Open now
When can I move furniture in?
Moves are allowed Mon to Sat, 08:00 to 17:00. I can send you the movement form now. Would you like it?
Yes please
Illustrative screens with sample data.
How it makes residents' lives easier
- Report it in seconds. Send a WhatsApp at any hour. The bot logs it and gives you a reference number.
- Know where it stands. Your request is tracked against a deadline until it's resolved. No more chasing.
- Forms without the admin. Movement forms, pet and domestic worker registrations and facility bookings, handled for you.
- Stay informed. Estate notices and newsletters reach you quickly by email and WhatsApp.
What the service desk covers
- Tickets with reference numbers and response deadlines
- Facility bookings and a shared calendar
- Pet, domestic worker and resident registers
- Site walks, projects and contractor records
- Notices, documents and AGM & meeting packs
- Approvals, fines and conduct-rule letters
- Dashboards and reports for trustees
- POPIA register and consent tracking
Why Cloud Hawk
Modern service, old-fashioned care
Over 10 years in the game, 13 schemes and more than 1,000 units, with a 95% maintenance follow-up rate.
Independent, with no conflict of interest
We are an estate management company, not a managing agent. We work alongside your managing agent and handle the day-to-day so trustees don't have to.
Always reachable on WhatsApp
Our WhatsApp bot answers residents 24/7 and logs their requests, with a real person stepping in whenever it's needed.
Fast, tracked responses
Every query becomes a ticket with a reference number and a response deadline, so nothing slips through the cracks.
Agile and lean
Agile methods and Lean Six Sigma thinking keep our processes disciplined, cut unnecessary cost and waste, and deliver quickly.
Vetted suppliers
A stringent selection process for all suppliers and service providers, with good service and fast turnaround at reduced rates.
Certified team
Certified through Paddocks in sectional title scheme management and Trafalgar, with a White Belt in Lean Six Sigma.
Getting started
How it works
Chat to us
Tell us about your estate or complex on WhatsApp, by email or with the form below.
Proposal
We review your scheme and send a clear proposal. Onsite presence, daily if needed, is set by what your estate needs.
Smooth start
We meet your trustees, managing agent and service providers, and set your scheme up on our service desk.
Ongoing care
Residents get fast answers; trustees get regular reporting and peace of mind.
Already a resident or trustee?
Report an issue, book a facility or ask a question. Just send us a WhatsApp, any time.
Areas served
Complexes and estates across Gauteng
We are available to service complexes, sectional title schemes and estates anywhere in Gauteng, including:
Compliance
Your residents' information is safe
All personal resident details are secured and kept confidential, and we are fully knowledgeable about and compliant with the POPI Act.
Get in touch
Let's talk about your estate
Send us a few details and we'll get back to you within one business day with next steps and a proposal.
- Gauteng, South Africa
Complexes across Gauteng, including Bryanston, Fourways, Lonehill, Midrand, Sandton